Question when Setting up an Import Watcher

tmartin

I have set up a new Import Watcher Service looking at my import directory. My settings for this service are below:



When I start this service and I have a pdf document in that directory, nothing happens. Am I missing a step in this process? Should I have the starting step set to "Scan"? My Scan step in my process is a File System import pointing to the same directory as well. Thanks in advance.

hjanum

The import watcher runs as a windows service. Make sure the account that is running the service has the appropriate access to the directory you are trying to import from. Check the Grooper events for any errors that might be there that could tell you what is going on.

tmartin

That was it.. I have a separate service account running my services and that account didn't have access to My Users directory. I changed my import location to the root C drive and it picked the batch up. Thanks for your help.

rmccutcheon

Those files that you import will not have any pages, you will have to run a content action split first on the documents

tmartin

I added the content action split to the process but I don't see that the batch is even created in the system. I am sure it is something simple.. but I can't get the batch to pick up. What other info do you need in order to help trouble shoot? 

rmccutcheon

I don't see anything wrong, so after starting the service and waiting the 60 seconds nothing is created? Maybe send me the documents and I will test putting them in the same folder you are using on your PC, see if that makes a difference.