Error when Trying to Install Render Printer

tmartin

A partner is trying to install the Render printer and is getting the below error.

Is there something on his machine blocking this installation?

GrooperGuru

After a discussion with a few of our developers, we have a recommendation.

There exists a documented processing limitation when using the Grooper Render Printer. The limitation as that only one Render activity (thread) can run at a time for a given Operating System. Large scale production environments with a need for multi-threaded Rendering will need a "Render Farm". This Render Farm would be a series of VMs with extremely minimal compute and memory resources. Each machine will have a single thread of Render activity processing configured to run as a service. The collective environment can then deal with the necessary amount of Render workload within a reasonable time frame.

If the existing Black Ice driver is not really used or necessary on the machine mentioned in this thread, you could attempt uninstalling it, then proceeding with the Grooper Render Printer installation. If the existing printer is mission critical, then it will be advised to install the Grooper Render Printer components on a different machine.

rmccutcheon

I have never seen this, let me see if I can get some help.

GrooperGuru

I've never seen this issue before. I also had to recently install this on a new server and did not encounter any issues. I'm immediately thinking of things like permissions issues. Is the logged in user running the install as Admin, and the user has local admin rights on the machine?

RandoCalrisian

It's needing to write to a protected directory, the System32 directory to be specific, and it's quite possible that the installer is not being run with administrator permissions, and as a result cannot write to the protected directory.

Those are my immediate thoughts.

rmccutcheon

@tmartin What operating system are they on? Which installer did they use? What steps did they take leading up to this message? Have they tried this on more than one machine? Have you been able to reproduce this, because I cant?

tmartin

They have tried this on multiple machines running Windows 8.1 and Windows 10. They used the installer from Xchange. I cannot reproduce it either. I will ask if they are running the installer as Admin as I don't know that answer.

rmccutcheon

I know if you don't run it as an admin it will tell you that you need to, so that seems unlikely. They have to be doing something wrong though.

GrooperGuru

I would start with the basics like Admin rights, OS, UAC, other installation-preventing security software, maybe take a look at roaming profiles.

tmartin

Joe's machine is an admin and has full access, the UAC's aren't on, and there isn't any security software that would prevent this installer from finishing. Could this be an OS compatibility problem? OR could there have been a Windows update that could be blocking this installer?

tmartin

I just received an email from the Partner and it seems they already have a printer installed that is utilizing the black ice driver, therefore these drivers were already installed on their computers. Is there a way the Grooper Render Printer can utilize these drivers?