Refresh Token has expired due to inactivity

JeffJeff Posts: 161 ✭✭
At a customer who is using Grooper to export to SharePoint 365. Their SharePoint password expired so export wasn't working. I showed them how to update password but now we are getting this error when resetting the batches that didn't export.


01-16-2020 08:21:08 AMERROR
SERVER\grooper on SERVER: 'Document Export' Error: AADSTS700082: The refresh token has expired due to inactivity. The token was issued on 2019-10-16T17:14:31.0283035Z and was inactive for 90.00:00:00. 

Answers

  • dearnerdearner Posts: 96 admin
    Jeff - have you exited out of Design Studio and rebooted the machine after updating the password?  You might also want to recreate the connection in Grooper and update the batch process.
  • JeffJeff Posts: 161 ✭✭
    It ended up being a password issue.
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