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Extraction not running

I have a process that is not running extraction. I can go to the extraction step in the process and manually start extraction and it works but I get this error for every document in the batch.
ERROR
BIS\jjmcmanus on REMLSLS06: Error opening file: Could not find file 'C:\BIS\File Store\00\00\00\7057EFD2-F683-4791-80A2-B42BF361D105.grp'. [PhysicalFileName='C:\BIS\File Store\00\00\00\7057EFD2-F683-4791-80A2-B42BF361D105.grp'] - [File Name='Grooper.ListItems.txt'] [FileId='7057efd2-f683-4791-80a2-b42bf361d105'] 

This is only happening in one repository.
How can I repair this? I tried exporting out to another repository and it also errors;
ERROR
BIS\jjmcmanus on REMLSLS06: Error while executing command 'Publish to Grooper Repository': Error opening file: Could not find file 'C:\BIS\File Store\00\00\00\9743A97C-2FEB-4E86-96CF-1FA91049378A.grp'. [PhysicalFileName='C:\BIS\File Store\00\00\00\9743A97C-2FEB-4E86-96CF-1FA91049378A.grp'] - [File Name='Grooper.ListItems.txt'] [FileId='9743a97c-2feb-4e86-96cf-1fa91049378a'] 

Comments

  • jlunsfordjlunsford Posts: 138 mod
    can you manually navigate to the location in File Explorer?
  • JeffJeff Posts: 189 mod
    No
  • jlunsfordjlunsford Posts: 138 mod
    Since Grooper uses user permissions when accessing the physical files you may need to get someone to change the sharing permissions of the file share to give you read write permission
  • JeffJeff Posts: 189 mod
    I found this file ; C:\BIS\File Store\00\00\02\7057EFD2-F683-4791-80A2-B42BF361D105.grp

    The error has ;  C:\BIS\File Store\00\00\00\7057EFD2-F683-4791-80A2-B42BF361D105.grp
  • jlunsfordjlunsford Posts: 138 mod
    Is the error happening for multiple batches or just one?
  • JeffJeff Posts: 189 mod
    Multiple batches, same process.
    I can run a different process in the same repository and have no issues.
  • jlunsfordjlunsford Posts: 138 mod
    What happens if you create a new batch in the process from the ground up?
  • JeffJeff Posts: 189 mod
    Same issue
  • jlunsfordjlunsford Posts: 138 mod
    Are you running extraction through a service or by manually clicking process?
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