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Recognition throwing Error.

SaisreenadhSaisreenadh Posts: 18 ✭
in The Astronauts (Q&A)
Hi,

We are able to process the documents and all, But while coming to OCR recognition its getting failed and giving bunch of errors in the same time like shown in reference snap below.

           

Thankyou,
Saisreenadh.
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Answers

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    kylesouzakylesouza Posts: 156 ✭✭✭
    This usually happens for us in one of two situations:
    1. Having multiple machines trying to OCR at the same time usuing the same thread pool.
    2. Using a thread pool with more threads in it than Transym licenses.

    There have been a few times where licenses have gotten "hung up" and I've had to go to the licensing tab of the repo and manually check them in.
    Kyle Souza
    Data Wizard
    P&P Oil & Gas Solutions
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    SaisreenadhSaisreenadh Posts: 18 ✭
    edited February 2021
    Hi @kylesouza,

    we have only one machine and using only one default thread to process batches. And one more thing is I saw a warning indication on the transym OCR in the licensing tab.

    Thankyou,
    saisreenadh.
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    kylesouzakylesouza Posts: 156 ✭✭✭
    @Saisreenadh Is the warning symbol in the top box or the bottom box? Maybe a screenshot would be useful?
    Kyle Souza
    Data Wizard
    P&P Oil & Gas Solutions
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    SaisreenadhSaisreenadh Posts: 18 ✭
    Hi @kylesouza,

    Here you find the screen snap.



    Thankyou,
    saisreenadh.
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    kylesouzakylesouza Posts: 156 ✭✭✭
    If it doesn't have any license checked out then it will have be elevated to Grooper support.
    Kyle Souza
    Data Wizard
    P&P Oil & Gas Solutions
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