Recognition throwing Error.

Saisreenadh

Hi,

We are able to process the documents and all, But while coming to OCR recognition its getting failed and giving bunch of errors in the same time like shown in reference snap below.

           

Thankyou,
Saisreenadh.

kylesouza

This usually happens for us in one of two situations:
1. Having multiple machines trying to OCR at the same time usuing the same thread pool.
2. Using a thread pool with more threads in it than Transym licenses.

There have been a few times where licenses have gotten "hung up" and I've had to go to the licensing tab of the repo and manually check them in.

Saisreenadh

Hi @kylesouza,

we have only one machine and using only one default thread to process batches. And one more thing is I saw a warning indication on the transym OCR in the licensing tab.

Thankyou,
saisreenadh.

kylesouza

@Saisreenadh Is the warning symbol in the top box or the bottom box? Maybe a screenshot would be useful?

Saisreenadh

Hi @kylesouza,

Here you find the screen snap.



Thankyou,
saisreenadh.

kylesouza

If it doesn't have any license checked out then it will have be elevated to Grooper support.