Grooper 21.00.0082 is available as of 12-12-2023! Check the Downloads Discussion for the release notes and to get the latest version.
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Having issues with render.
![jmcmanus](https://us.v-cdn.net/6030453/uploads/userpics/626/nASMBJUJ7J4VW.jpg)
We have issues getting render to consistently work on the same set of files. All are word or xls. We change things in the environments and sometimes they will render and other times not. But we can't figure out an patterns as to why. Most recently error message is below. We have tried setting up separate local accounts to use to run the service render is logging in as.
'Render' Error: Unresolved dialog. A dialog box was detected in WINWORD, and no Dialog Response Data Type has been specified. Dialog content: #32770 Microsoft Word Word couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode. Do you want to start in safe mode? [Yes] [No]
We can see that this is telling us that a dialog box is opening when Grooper is trying to render the document. what we can't figure out is why this happens one time and not the next when rendering the same document in the same process.
'Render' Error: Unresolved dialog. A dialog box was detected in WINWORD, and no Dialog Response Data Type has been specified. Dialog content: #32770 Microsoft Word Word couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode. Do you want to start in safe mode? [Yes] [No]
We can see that this is telling us that a dialog box is opening when Grooper is trying to render the document. what we can't figure out is why this happens one time and not the next when rendering the same document in the same process.
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Answers
Product Manager
mharrison@bisok.com